Frequently Asked Questions Which type of services are available? The Online Counselor Service provides 24 hour Online Counseling and Online Personal Development Coaching for individuals, couples and groups. What is Online Counseling? Online Counseling also known as e-Therapy or Cyber Counseling is an ideal way to discuss life’s challenges, personal concerns and emotional problems. It allows you to access appropriate therapy without the inconvenience of travelling to where your Counselor is located. The internet allows the use secure Email, Live Instant chat and PC to PC calling (VoIP) to provide effective Online Counseling. What is Personal Development Coaching? Personal Development Life Coaching focuses on love, life, careers, work and relationships. It helps you to break down your goals into achievable stages. You will have your very own professional support system to cheer you on and point out your strengths. Personal Development Coaching provides you with powerful life changing skills to develop and maintain a highly enriched personal, social and successful working life. Which types issues do you provide support for? Support is provided for a wide range of issues for a detailed list of some the issues covered please click here. I am in another country can I receive Counseling or Coaching? The Online Counselor Service provides a 24 hour worldwide online and telephone support service. What do I need to receive Online Counseling and Coaching? In order to use the service you will need an email address and access to the internet. How do I receive Online Counseling or Online Coaching? You have the choice of using Instant Chat, PC to PC calling Voice chat or Email. What are the benefits of using Telephone, Instant chat Email or PC to PC calling Voice chat sessions? Instant chat is in 'real time' live communication allowing you to interact and respond immediately. You can type a question or comment and  receive a response straight away. You can also save a copy of your chat session to read and carefully think about the issues covered during the chat session. This service is also beneficial to couples, families and groups. (Via group chat) Email provides you with the time to consider your situation and put your feelings and thoughts into words, which can be very therapeutic. It allows the Online Counselor the time to carefullyconsider your problem and the issues you have raised, providing you with a carefully considered response.You also have a written record of the response and you can re-read and carefully consider that response. There is no pressure on you to respond to any question or suggestion as there is in face to face counselling. PC to PC Calling Voice chat sessions allows you to talk frankly and openly. It allows you to express yourself verbally rather than through written word. You hear the voice of your Counselor, this can be very calming in times of distress.. You do not have to type.This service is also beneficial to couples, families and groups. What are the advantages of Online Counseling and Coaching? You have the option to remain anonymous. You may be housebound for some reason due to disability, or you are caring for small children/elderly parents, and have no support system to enable you to spend time away from home. The service is available  24-hours/7 days a weekIt’s affordable, private, safe, discreet and available worldwide. It can be less intimidating and there’s no stigma attached. Perhaps you are very busy, work long hours, or travel away frequently and just can't commit yourself to regular face-to-face appointment. If you have a hearing impairment, instant chat and email counseling saves the need to seek an interpreter and may also be useful if you or the counsellor does not use sign language. Or maybe you are simply worried about seeing a Counselor face-to-face, Confidence issues or perhaps put off by the thought of ringing for an appointment or having to wait longer than you want and then feeling committed before you have even started. Online Counseling can be appropriate in all these and many other circumstances.  What times are sessions available? The Online Counselor Service is available for bookings or emergency sessions 24 hours a day. Can I use the service anonymously? Yes, you may supply your email address or telephone number and use a nickname or another name of your choice. How long do Counseling and Coaching Sessions last? Instant chat, Voice chat and Telephone sessions last for 50 minutes. Emails counseling and coaching is charged per 1000 words. How much does it cost? The Online Counselor provides competitive rates. Online Counseling and Telephone support for individuals is only $25 -$65. Online Counseling and Telephone support for couples and groups is only $35 - $75.Currently there are special offers of further reductions of up to 15%off for package services. These offers are available for individuals, couples and groups.If you are using the service from another country all payments will be converted into your own currency. Please feel free to use the currency converter on thefees page to calculate the cost in your local currency. How are payments made? All payments are made via the secure payment method Paypal, you do not have  to have a Paypal account to make a payment. Alternatively contact The Online Counselor Service to arrange to make a direct deposit, online or telephone banking transfer. Do you offer any discounts? The Online Counselor Service is currently offering huge discounts of up to 15% off for package services. Click here to take advantage of these spectacular rates. If I purchase Online Counseling, Telephone support or Coaching package services will they expire? Package services do not expire. However, please be advised to purchase the packages as soon as possible as discounted offers are for a limited time only. I want to book a session/s, how do I do that? To book a session/s visit the fees page, choose whether you would like the Email service, Instant chat or PC to PC calling Voice chat service.Then select whether you want one session or to take advantage of the package services which offer huge discount. When you have made your selection, click on the appropriate Paypal button and follow the necessary steps. For the Email service, simply email your problem to our secure email address faith@onlinecounselorservice.comafter you have made your payment. The Counselor will reply as soon as possible. For both the Instant chat and PC to PC calling Voice chat service, email your Messenger or Skype ID, with a preferred time or/and datethat you will be available for your session. The Counselor will then reply as soon as possible with confirmation of your booking. Can I make a payment after a Counseling or Coaching session/s? All payments are to be made before Counseling or Coaching begins. Will my details remain confidential? All details and communications will remain confidential between us and all records will be destroyed at the end of our work together. The only circumstance where confidentiality may be broken is where it has been indicated that there is a risk of harm to client or someone else. The Online Counselling Service is then required by ethics to seek advice and guidance from other professionals, The Online Counselling Service would of course try to discuss this beforehand with the client to obtain your assent. Are inquiry emails free? Yes, all inquiry emails are free and very much welcomed. Contact us today! Book a Service         Contact us             Testimonials

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